FAQs
Return & exchange policy
Do you accept returns?
We regret to inform you that we do not accept any returns after purchase.
What if there are issues with the item(s) I have received?
If you aren’t 100% satisfied with the quality of your purchase, please write to us at littleliliesco@gmail.com within 14 days of receiving it. An exchange will be made in place of the defective item. Please note that defects that are the result of ordinary wear and tear or improper washing/ironing are not eligible for exchange.
For personalised items, no exchanges will be made for errors which occur from a typing error you may have made when ordering.
In the case that the defective item is out of stock, a refund will be done. Please allow 14 business days for a refund to be fully processed.
Shipping & delivery
How much does shipping cost?
We charge a flat $4 fee for local delivery via Singpost (tracked package). Orders above $60 will enjoy free local delivery (:
All items are made to order and will be shipped within 3-5 business days. Please allow 2-3 days shipping time for your order to be delivered.
What if I need my order urgently?Please write to us at littleliliesco@gmail.com with your order number, and we will do our best to expedite your order.
How will my order be packaged?Each item is individually packed in a frosted zipper bag, which is then packaged in our custom polymailers. Each item also comes with a card sharing more about the item, which makes them perfectly gift-ready!
Product information
How are your products made?Our clothes are printed to order, right from our homes to yours. We use a vinyl cutter to print our designs, which are then applied using a heat press to permanently adhere to the fabric.
What materials are used?
Our fabric is 100% organic cotton, and designs are made using heat-transfer vinyl.
Yes! All our clothes designs are made in-house, featuring both fun and beautiful fonts to bring out the message of our designs.
How should I care for my item(s)?For best results and to ensure that the quality of the print is maintained:
- Gentle wash inside out in cold water
- No harsh detergents, softeners or bleach
- Iron inside out, do not iron over print
- Tumble dry on low